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Ask
Us
Anything
Here you will find answers to the most common questions we are asked about our Escape Games...
If you don't see what you are looking for please contact us
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Who can play?Short Answer: Everyone aged 10+ to 100+ ! Escape Games are great for... FAMILIES A perfect opportunity to do something fun and out of the ordinary as a family. Work together, having a laugh and create memories you'll never forget. Children aged 10+ ​ FRIENDS Grab a group of friends and embark on an hour long adventure together. Find out each of your strengths (& weaknesses!) We guarantee it'll be a night out you'll be talking about for a long time afterwards! ​ CORPORATE TEAM BUILDING Working together to solve puzzles in a new and fun environment is a great team building exercise, a perfect creative solution to encourage communication and collaboration whilst also having fun! ​ DATE NIGHT A couple that plays together.....well, you know the rest! A brilliant alternative to a boring old date night whether it's a first date or a rare night out on the town without the kids, do something fun together! ​ GAMERS You are a beast online but can you play in real life? Test your skills in challenges that will baffle even hardcore gamers. ​ SPECIAL OCCASIONS Be it a Birthday, an Anniversary or a Stag/Hen Party playing an escape room is a perfect way to celebrate, what could be better than saving the world in 60 minutes with the help of family and friends?! Let us know if it's a special occasion when you book! ​ PRIVATE PARTIES Something different for your Special Occasion? Why not hire the entire venue for a private party!
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Is there an age limit for players?Whilst our games are not designed specifically for children and some of the puzzles may be tricky and confusing for the younger ones, our games are family friendly and suitable for ages as follows; Escape The 80s: minimum age 10+ Jungle Jailbreak: minimum age 12+ The Lab: minimum age 10+ Mobbery! minimum age 13+ Teams with players under 16 years of age must contain a minimum of one supervising adult (over 18) playing in the team. All players (adults & children) pay the same cost per person regardless of age.
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How long does the game last?You have 60 minutes to complete your mission, plus a safety briefing before and a de-briefing and photo op afterwards. We suggest you allow a total of 80-90 minutes for your experience.
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What should I wear?Whatever you like! Coming straight from the office, or on a night out, even in fancy dress! Just wear whatever you feel comfortable in* *We are a family friendly venue so please bear this in mind (no birthday suits or anything considered offensive) Also, we would suggest comfortable shoes :)
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Are your games unique?Most certainly! We design all our own adventures and do not sell them to other escape rooms. You are guaranteed a completely unique and fun experience!
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Are your games scary?No. We have designed all our games to be family friendly, but beware! this does not mean that they are easy! it just means there will be no jump scares, live actors or spookiness.
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Do you have any tips for a successful escape?We love to play escape rooms ourselves and our main tips for making a successful escape are; 1. Communicate with your teammates - Shout out what you see, what you find, what types of codes you need. 2. Divide and Conquer - Don't all crowd round one puzzle, split up, work on different things, all the while communicating what you are doing and what puzzles you have completed. 3. Search, search and search some more - When you think you have checked everything and everywhere, check again. There's normally something you haven't spotted first time. Let others check things, sometimes it just needs a pair of fresh eyes. 4. Listen to the little ones - Children so often see things we adults miss. Listen to their ideas, they are often on the right track. 5. Play to your strengths - each team member brings something different to the game, try to use everyone's individual strengths at the right times on the right puzzles. 6. Finally, and above all else, HAVE FUN! Even if your team don't manage to escape, make sure you all had a really good time trying :)
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How Do I Book?Bookings can be made online through our website where you will be able to see the different timeslots available on any given day. If it's less than 24 hours before you want to play and you're in the area looking to squeeze in an escape game adventure please call us on 01462 539 763 and we can let you know any free slots there and then.
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How much does it cost?All players (adults & children) pay the same cost per person. We have PEAK and OFF-PEAK hours for games. PEAK Hours are: Monday to Friday for games starting AFTER 3.45pm Saturday, Sunday and Bank Holidays all day. OFF-PEAK Hours: Monday to Friday for games starting before 3.45pm Our Prices are as follows; PEAK PRICES 2 players £30 per person per game 3 players £26 per person per game 4 players £24 per person per game 5 players £22 per person per game 6 players £20 per person per game OFF-PEAK PRICES 2 players £28 per person per game 3 players £24 per person per game 4 players £22 per person per game 5 players £20 per person per game 6 players £18 per person per game
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What are your PEAK and OFF-PEAK times?PEAK TIMES: Monday to Friday all games starting at 3.45pm or later Saturday, Sunday and Bank Holidays ALL DAY OFF-PEAK TIMES: Monday to Friday all games starting before 3.45pm
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Is there an age limit for players?Whilst our games are not designed specifically for children and some of the puzzles may be tricky and confusing for the younger ones, our games are family friendly and suitable for ages as follows; Escape The 80s: minimum age 10+ Jungle Jailbreak: minimum age 12+ The Lab: minimum age 10+ Mobbery! minimum age 13+ Teams with players under 16 years of age must contain a minimum of one supervising adult (over 18) playing in the team. All players (adults & children) pay the same cost per person regardless of age.
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Can kids play unaccompanied?For teams containing children aged 16 or under we require the supervision of a minimum of 1 adult (over the age of 18) in the playing team.
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What if I booked the wrong date / time?Firstly, don't panic! Please give us a call on 01462 539 763 as soon as you realise and we will help you from there.
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How do I cancel or reschedule a booking?Please see our terms & conditions for full details of our cancellation policy.
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When should we arrive?Please arrive 5-10 minutes before your game time.
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I'm running late, what can I do?As we are a live immersive experience with a fixed start time (like the cinema or theatre) we cannot allow delays that are more than 10 minutes past the start time of your game. If you are running late or can no longer attend for whatever reason please call us on 01462 539 763 and we will do our very best to try and accommodate you.
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Can I bring my pet?Sadly no pets (with the exception of guide dogs) are allowed in any of the games.
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Can we hire the whole venue?Yes, this can be arranged. Please contact us to discuss rates and availability.
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How many players can play?All our rooms are designed for a minimum of 2 players and a maximum of 6. All our games are private games, we do not join teams together. You will be playing only with your group. All players (adults or children) pay the same price per person. Teams with players under 16 years of age must contain one supervising, playing adult (over 18) within the team.
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Can we add more players on the day?As long as your entire team is 6 or less then yes, this is no problem. We can add another player when you arrive and you can pay by card at the venue.
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Can we hide gifts in your escape rooms for special occasions?Yes, absolutely, and how cool would that be! Contact us ahead of time so we can discuss all the details.
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Can I buy Gift Vouchers?Absolutely and what a great gifter you would be! Please visit our gift vouchers page for all the options. All vouchers are valid 12 months from date of purchase.
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I am pregnant, is it safe to play?Yes, all our rooms are safe to play. There is always a place within each room to sit down if needed within the game and you are free to leave the room at any time for any reason.
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Are your games accessible for those with disabilities?Our AB1 venue and 'The Lab' escape game are fully wheelchair accessible, 'Escape the 80s' and 'Jungle Jailbreak' are partially wheelchair accessible meaning that some smaller areas within these games may not be accessible for all, please contact us and we can discuss specific room details with you. Sadly, due to the building layout, Mobbery! and Escape The Knight are not wheelchair accessible games. We do have wheelchair accessible bathroom facilities in both AB1 & AB2. Please do not hesitate to contact us on 01462 539 763 or email escape@agentbrains.co.uk with any specific questions.
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I'm travelling by car, where should I park?There are many places to park in Letchworth Garden City. There are a number of car parks (majority are free after 6pm) and depending upon the time of day there is also free on-street parking nearby too. The nearest car parks are: Letchworth Town Hall Car Park - SG6 3BX (0.2 miles) Letchworth Garden City Train Station - SG6 3AN (0.1 mile) Hillshot Car Park - SG6 1RY (0.2 miles) Garden Square Multi-Storey Car Park SG6 3JF (0.3 miles)
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How do we find you?AB1 is located at 26 Ley Avenue in Letchworth Garden City. Postcode is SG6 3EW. (Escape the 80s, Jungle Jailbreak & The Lab) AB2 is located at 43 Station Road in Letchworth Garden City. Postcode is SG6 3BQ. (Mobbery! & Escape the Knight) We are right in the main shopping centre area of the town, less than 5 mins walk (0.1 miles) from the train station.
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Are there places to eat/drink nearby?We are right in the heart of Letchworth Garden City close to lots of great places to grab a bite to eat and a coffee (or a cocktail!)
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Are AB1 & AB2 close to each other?Yes! The same parking locations can be used for both buildings. Addresses are as follows; AB1 26 Leys Avenue, Letchworth SG6 3EW (Games: Escape the 80s, Jungle Jailbreak & The Lab) AB2 43 Station Road, Letchworth SG6 3BQ (Games: Mobbery! & Escape The Knight)
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